Articles on: After-sales service

My crossbow won’t shoot

🛑 I can’t cock the string


If the string doesn’t latch into the mechanism, it’s very likely that:
➡️ The safety is engaged, which blocks the cocking process.
What to do?
Disengage the safety (usually a small button or lever)
Insert a bolt into the rail if the safety won’t disengage directly
Once the safety is off, remove the bolt and you should be able to cock the crossbow normally

⚠️ I’ve cocked the crossbow, but it won’t shoot


In this case, the dry-fire safety system is protecting you:
➡️ The crossbow won’t fire if there’s no bolt in place.
This safety is crucial to prevent a dry fire, which can:
Snap the string
Damage the cams or limbs
And in some cases, make the crossbow unusable…

➡️ Simply insert a bolt properly into the rail to deactivate the safety — you’ll then be able to shoot normally.

Updated on: 13/06/2025

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