I received part of my order but some items are missing
🚚 Was your order shipped in multiple parcels?
That’s common with us, especially if you ordered bulky items.
In such cases, the larger parcel may arrive slightly later.
➡️ Please wait 24 to 48 hours, it should arrive shortly!
If nothing shows up after that, contact us via the contact form — we’ll take care of it quickly.
📦 Only one parcel received but it’s incomplete?
In that case:
- Contact us and let us know which items are missing
- If the package looks damaged, please include photos with your message (this helps us take action with the carrier)
💡 We’re always here to help — with a smile 😄. Don’t worry: your satisfaction is our priority!
Updated on: 13/06/2025
Thank you!