How to request a return, exchange or refund?

⏳ Legal withdrawal period

You have 14 days from the date of delivery to return an item (only via Colissimo and after contacting us).

🚚 Return shipping fees

• At your expense if it’s a change of mind or dissatisfaction
• At our expense if the item is faulty or under warranty

📦 Return conditions

For the return to be accepted:

• The product must be new, complete, undamaged, and in its original packaging
• No signs of use, assembly, or damage
• All accessories and manuals must be included
• The original packaging must be protected with a separate shipping box (do not stick anything directly on it!)

💸 Refund

Once the parcel is received and checked:

• You will be refunded within 15 days
• If the product is not in perfect condition, a reasonable deduction may apply to the refund (e.g. resale as used)
• If you refuse this deduction, we will return the product to you at your expense

💡 It’s essential that you contact us so we can provide the return procedure and the correct return address, which depends on the reason for the return.

Updated on: 13/06/2025