How to request a return, exchange or refund?

⏳ Legal withdrawal period

You have 14 days from the date of delivery to return an item (only via Colissimo and after contacting us).

🚚 Return shipping fees

At your expense if it’s a change of mind or dissatisfaction
At our expense if the item is faulty or under warranty

📦 Return conditions

For the return to be accepted:
The product must be new, complete, undamaged, and in its original packaging
No signs of use, assembly, or damage
All accessories and manuals must be included
The original packaging must be protected with a separate shipping box (do not stick anything directly on it!)

💸 Refund

Once the parcel is received and checked:
You will be refunded within 15 days
If the product is not in perfect condition, a reasonable deduction may apply to the refund (e.g. resale as used)
If you refuse this deduction, we will return the product to you at your expense

💡 It’s essential that you contact us so we can provide the return procedure and the correct return address, which depends on the reason for the return.

Updated on: 13/06/2025