I have an issue with my product

📷 If the problem is visible

Please:

1. Take a clear photo of the issue
2. Send it to us by email at the provided address
3. Include your order number in the message

➡️ This will allow us to offer a solution or, if needed, submit a warranty request to the manufacturer.

🎥 If the issue isn’t visible but can be recorded

1. Record a video showing the problem and explain it if necessary
2. Email us with your order number
3. Send the video via www.wetransfer.com (if it's too large for email, max 10MB)

➡️ WeTransfer is free, fast, and allows sending up to 2GB. There's even an app for Android and Apple.

💡 The more visual info we get, the faster we can help. Thanks for your cooperation — we’ve got your back!

Updated on: 13/06/2025