I have an issue with my product

📷 If the problem is visible

Please:
Take a clear photo of the issue
Send it to us by email at the provided address
Include your order number in the message
➡️ This will allow us to offer a solution or, if needed, submit a warranty request to the manufacturer.

🎥 If the issue isn’t visible but can be recorded

Record a video showing the problem and explain it if necessary
Email us with your order number
Send the video via www.wetransfer.com (if it's too large for email, max 10MB)
➡️ WeTransfer is free, fast, and allows sending up to 2GB. There's even an app for Android and Apple.

💡 The more visual info we get, the faster we can help. Thanks for your cooperation — we’ve got your back!

Updated on: 13/06/2025