Q: When will my order be shipped?

<h3 id="allitemsareinstock">✅ All items are in stock?</h3> Great! If you place your order before 10 AM (Monday to Friday), it will be shipped the same day. After 10 AM? It will go out the next business day, still as fast as possible! <h3 id="oneormoreitemsareonorder">🕐 One or more items are “on order”?</h3> No worries! If an item showed a 7 to 10-day delay on its product page, it means it wasn’t in stock at the time of ordering. In that case, we wait to receive it from our supplier (which takes 7 to 10 days), and then we ship your order right away, with no extra delay. 🧠 Good to know: Got doubts? Feel free to write us — we’ll gladly help you with a smile!

Q: How to request a return, exchange or refund?

<h3 id="legalwithdrawalperiod">⏳ Legal withdrawal period</h3> You have 14 days from the date of delivery to return an item (only via Colissimo and after contacting us). <h3 id="returnshippingfees">🚚 Return shipping fees</h3> <ul> <li>At your expense if it’s a change of mind or dissatisfaction </li> <li>At our expense if the item is faulty or under warranty</li> </ul> <h3 id="returnconditions">📦 Return conditions</h3> For the return to be accepted: <ul> <li>The product must be new, complete, undamaged, and in its original packaging </li> <li>No signs of use, assembly, or damage </li> <li>All accessories and manuals must be included </li> <li>The original packaging must be protected with a separate shipping box (do not stick anything directly on it!)</li> </ul> <h3 id="refund">💸 Refund</h3> Once the parcel is received and checked: <ul> <li>You will be refunded within 15 days </li> <li>If the product is not in perfect condition, a reasonable deduction may apply to the refund (e.g. resale as used) </li> <li>If you refuse this deduction, we will return the product to you at your expense</li> </ul> 💡 It’s essential that you contact us so we can provide the return procedure and the correct return address, which depends on the reason for the return.

Q: My crossbow won’t shoot

<h3 id="icantcockthestring">🛑 I can’t cock the string</h3> If the string doesn’t latch into the mechanism, it’s very likely that: ➡️ The safety is engaged, which blocks the cocking process. What to do? <ol> <li>Disengage the safety (usually a small button or lever) </li> <li>Insert a bolt into the rail if the safety won’t disengage directly </li> <li>Once the safety is off, remove the bolt and you should be able to cock the crossbow normally</li> </ol> <h3 id="ivecockedthecrossbowbutitwontshoot">⚠️ I’ve cocked the crossbow, but it won’t shoot</h3> In this case, the dry-fire safety system is protecting you: ➡️ The crossbow won’t fire if there’s no bolt in place. This safety is crucial to prevent a dry fire, which can: <ul> <li>Snap the string </li> <li>Damage the cams or limbs </li> <li>And in some cases, make the crossbow unusable…</li> </ul> ➡️ Simply insert a bolt properly into the rail to deactivate the safety — you’ll then be able to shoot normally.

Question 1

When will my order be shipped?

Accepted Answer

✅ All items are in stock?

Great! If you place your order before 10 AM (Monday to Friday), it will be shipped the same day.
After 10 AM? It will go out the next business day, still as fast as possible!

🕐 One or more items are “on order”?

No worries! If an item showed a 7 to 10-day delay on its product page, it means it wasn’t in stock at the time of ordering.
In that case, we wait to receive it from our supplier (which takes 7 to 10 days), and then we ship your order right away, with no extra delay.

🧠 Good to know: Got doubts? Feel free to write us — we’ll gladly help you with a smile!

Question 2

How to request a return, exchange or refund?

Accepted Answer

⏳ Legal withdrawal period

You have 14 days from the date of delivery to return an item (only via Colissimo and after contacting us).

🚚 Return shipping fees

At your expense if it’s a change of mind or dissatisfaction
At our expense if the item is faulty or under warranty

📦 Return conditions

For the return to be accepted:

The product must be new, complete, undamaged, and in its original packaging
No signs of use, assembly, or damage
All accessories and manuals must be included
The original packaging must be protected with a separate shipping box (do not stick anything directly on it!)

💸 Refund

Once the parcel is received and checked:

You will be refunded within 15 days
If the product is not in perfect condition, a reasonable deduction may apply to the refund (e.g. resale as used)
If you refuse this deduction, we will return the product to you at your expense

💡 It’s essential that you contact us so we can provide the return procedure and the correct return address, which depends on the reason for the return.

Question 3

I received part of my order but some items are missing

Accepted Answer

🚚 Was your order shipped in multiple parcels?

That’s common with us, especially if you ordered bulky items.
In such cases, the larger parcel may arrive slightly later.
➡️ Please wait 24 to 48 hours, it should arrive shortly!
If nothing shows up after that, contact us via the contact form — we’ll take care of it quickly.

📦 Only one parcel received but it’s incomplete?

In that case:

Contact us and let us know which items are missing
If the package looks damaged, please include photos with your message (this helps us take action with the carrier)

💡 We’re always here to help — with a smile 😄. Don’t worry: your satisfaction is our priority!

Question 4

Which countries do you ship to?

Accepted Answer

🌍 Which countries do we deliver to?

We deliver to many European countries, efficiently and with a smile 📦

📦 Countries served

Here’s the full list of destinations where we ship orders:

Germany
Andorra
Austria
Belgium
Bulgaria
Denmark
Spain (including the Canary Islands)
Estonia
Finland
France
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Monaco
Netherlands
Poland
Portugal
United Kingdom
Saint Martin
Slovakia
Slovenia
Sweden
Switzerland

❌ What about other countries?

We do not ship to countries not listed above, because:

Shipping costs are often very high
We may face unexpected surcharges after shipping

💡 Need confirmation for a specific country? Just ask us, we’ll answer quickly and kindly!

Question 5

My crossbow won’t shoot

Accepted Answer

🛑 I can’t cock the string

If the string doesn’t latch into the mechanism, it’s very likely that:
➡️ The safety is engaged, which blocks the cocking process.
What to do?

Disengage the safety (usually a small button or lever)
Insert a bolt into the rail if the safety won’t disengage directly
Once the safety is off, remove the bolt and you should be able to cock the crossbow normally

⚠️ I’ve cocked the crossbow, but it won’t shoot

In this case, the dry-fire safety system is protecting you:
➡️ The crossbow won’t fire if there’s no bolt in place.
This safety is crucial to prevent a dry fire, which can:

Snap the string
Damage the cams or limbs
And in some cases, make the crossbow unusable…

➡️ Simply insert a bolt properly into the rail to deactivate the safety — you’ll then be able to shoot normally.

Question 6

How are shipping fees calculated?

Accepted Answer

📦 Automatically calculated based on weight

Shipping costs are automatically calculated on our website based on the total weight of your order.
No need for a calculator — everything is done for you at checkout!

🎁 Fixed fees, unless otherwise stated

Unless a product is very large or oversized (and this will be clearly mentioned),
you won’t have to pay anything extra after placing your order.

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